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This series covers various engineering topics and is comprised of 12 webinars, one each month in 2026. Descriptions for each webinar can be found below. Webinars can be taken individually or as an entire series; by registering for the full series, you will receive all 12 webinars at a discount. Group pricing is also available.

This series provides a high-level overview of the power industry from generation to distribution to consumer. This series is comprised of six webinars offered each month from January through June 2026.

The CFO & Senior Accountant Webinar Series covers various organizational accounting topics and is comprised of 12 webinars from January through December 2026. Webinars can be taken individually or as an entire series; by registering for the full series, you will receive all 12 webinars at a discounted price.

In this engaging 90-minute presentation, Ostrander will share his personal experiences and insights, while also exploring how we respond to change physiologically. Using Snohomish County PUD's active change management program as a comprehensive case study, Ostrander will examine three critical perspectives on change: the intentional role of the change manager in caring for teams during transitions

This series is designed to help all professionals thrive. It is comprised of three webinars offered weekly from February through March 2026. Webinars can be taken individually or as an entire series; by registering for the full series, you will receive all three webinars at a discounted price.

Conflict is a reality of organizational life and work relationships. And, when handled effectively, it can strengthen relationships and build more resilient teams. This webinar will give you insight into the dynamics of workplace conflict and equip you with strategies to guide conversations toward resolution.

Stress happens! And while you can’t always prevent chaos and stress, you can use tools and strategies to prepare for the unexpected. In this session, Sarah G. Draper will explain the importance of checking in with your nervous system throughout the day. She will also introduce strategies to prepare for and manage the unexpected chaos and stress that arises from daily life.

Optimizing Performance in Challenging Times and Situations is made up of three two-part webinars which provide utility-specific information for administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others.

This class provides an overview of business issues related to collection processes and service disconnects. Class discussion will be prominently featured so you can share your utility’s processes and learn from others.

Learn how the entire work order process connects departments, data, and dollars. Gain a high-level view of how engineering, fieldwork, materials, and accounting fit together—and how decisions in one area ripple throughout the organization.

Behind every successful electric utility is a seamless connection between the field, the office, and the data that ties it all together. This eight-part series takes a practical, whole-utility look at the work order process—from the first stake in the ground to the last entry on the balance sheet.

During this session, you will apply best practices in utility plant accounting and work orders, navigate RUS and GAAP regulations regarding capitalization and retirement, analyze asset impairment and useful life estimation impacts, improve reconciliation processes between accounting, operations, and engineering, and correlate depreciation procedures to investments.

The electric distribution system is a complex network of overhead and underground lines and equipment. The system is built to be safe, reliable, and efficient. This webinar discusses the components of overhead and underground distribution lines, as well as the specifications necessary to ensure the strength of the materials. This session also includes an overview of overcurrent protection.

This webinar explores the causes of flicker in LED systems, its physiological and operational impacts, and how to design and specify lighting that minimizes flicker risk. Methods for testing, measuring, and mitigating flicker using industry best practices and real-world examples will be discussed.

In this course, you will explore the core features of Microsoft 365, with a focus on OneDrive. You will work with the online and desktop versions of OneDrive, Word, and Excel.

The Microsoft Office 365 Series is comprised of 10 webinars offered from March through November 2026. Webinars can be taken individually or as an entire series; by registering for the full series, you will receive all 10 webinars at a discounted price.

This webinar provides a solid foundation for effective workplace communication by focusing first on interpersonal communication. You will learn the importance of active listening, understand the impact of nonverbal communication, apply questioning techniques to promote better understanding, and present messages efficiently and effectively.

This series of three webinars will increase your communication skills, making you more effective when working with customers and others. Webinars can be taken individually or as an entire series; register for the full series to receive all three webinars at a discounted price.

In this two-part webinar, you will learn required skills to work in Excel. Upon successful completion of this course, you will be able to understand Excel basic uses and terminology, efficiently enter and manipulate data, manage spreadsheet layout, cell formats, and tabs, and set up a sheet for printing.

This course introduces the foundational concepts of artificial intelligence relevant for the electric utility industry. It is designed for individuals with little to no prior experience with AI. Through a blend of theory and hands-on practice, you will explore the core principles, methodologies, and tools that drive AI technologies. This course uses the free versions of ChatGPT and CoPilot.

This three-part webinar series provides utility-specific information on artificial intelligence.

Discover the “why” behind capitalization rules and learn how to make consistent decisions that protect your utility’s integrity and rate stability. This session also explores planned versus unplanned project workflows—the differences between them, why each requires clear processes, and how having defined approaches for both creates operational and financial efficiency.

Almost one million businesses and individuals file bankruptcy annually in the United States. Although bankruptcies filed by customers are a challenge for any business, they present a special type of challenge for utilities due to the necessity of their services to consumers. Utilities must find a balance between following the laws as they relate to bankruptcy, while also being responsive to their

This webinar builds a more specialized communication skill: handling difficult conversations well, even when the stakes are high and/or people get emotional. You will learn what makes a conversation critical; the importance of staying in dialogue; how to identify and combat non-productive behaviors; how to stay focused on real objectives; and how to influence others through listening.

During this session, you will understand the relationship between capital budgeting and long-term strategic plans, analyze the financial impact of deferring vs. accelerating capital projects, evaluate prioritization frameworks for capital spending, and integrate financial forecasting into capital investment decisions.

This webinar discusses specialized equipment, including transformers and meters. Transformers are a key piece of equipment that makes alternating current (AC) a preferred method for distributing electricity. This webinar addresses transformer function along with specialty transformers, such as voltage regulators.

The strength of a distribution pole relies on the stability of the pole foundation. This webinar will discuss various methods to improve foundation stability, including pole foam, deeper setting depths, gravel backfill, and pole keys. The discussion will also include methods for evaluating the stability of the soil.

Learn the fundamentals of using Excel to perform calculations and create charts.

This course focuses on crafting and refining prompts to optimize interactions with conversational artificial intelligence systems. You will learn techniques to create effective, precise, and context-aware prompts that improve the accuracy and usefulness of AI responses. The course explores prompt structure, iterative refinement, and tailoring prompts for specific tasks.

Communication gaps in the workplace can often be attributed to cultural or generational differences. Therefore, this 90-minute webinar will heighten your awareness of how cultural and generational factors influence interactions. You will come away with an appreciation of how individual lenses come into play, and you will build a flexible approach that can improve communication effectiveness.

OneNote is one of Microsoft’s best-kept secrets, and one of its most useful programs. In this course, you will learn how OneNote can be used to organize and share information for task management and historical purposes.

In this engaging and practical session, you'll learn how to elevate your voice, presence, and message so you can speak with confidence in any setting. You'll discover how small but intentional shifts in language, tone, and delivery can transform your impact, foster trust, and create a culture where your contributions are respected and valued.

In this course, you will unlock the potential of artificial intelligence to streamline your daily tasks and supercharge your productivity. This hands-on webinar will help you harness the power of AI to reduce manual work, eliminate repetitive tasks, and optimize business processes. You will learn ways to integrate AI into everyday applications, design smart workflows, and make data-driven decision

Each department plays a crucial role in the work order process, with specific steps that support the overall workflow. But when teams understand how all the pieces fit together, they can anticipate one another’s needs, reduce redundant tasks, and avoid costly rework. This session focuses on how to optimize collaboration and prevent work orders from “swimming back upstream” for corrections.

The National Electrical Safety Code sets the clearances for power lines, as well as strength requirements, worker safety zones, and worker safety personal protective equipment. This webinar presents an overview of the National Electrical Safety Code requirements using easy to understand charts, photographs and diagrams.

This webinar provides an overview of primary causes and effects of pole buckling, including insufficient pole class and short guy leads. The methods to design a wood pole distribution structure to prevent pole buckling will be discussed. The calculations and variables involved in performing a structural analysis will also be discussed.

During this session, you will understand the relationship between capital budgeting and long-term strategic plans, analyze the financial impact of deferring vs. accelerating capital projects, evaluate prioritization frameworks for capital spending, and integrate financial forecasting into capital investment decisions.

Develop a mastery of your Word documents in this two-part course. Upon successful completion, you will be able to:Use advanced selection techniques, create and use styles, use the navigation pane effectively, use outline view, and more.

This webinar will discuss methods used by utilities to coordinate station relays with downline reclosers. This will include selecting phase and ground trips, curve selections, and operating sequences. Coordination with downstream devices will address margins between protective curves, sequence coordination, and zones of protection.

System reliability is an important aspect of electric utility operations. Power is seen as a necessity of life and, as such, power outages can be public relations nightmares. Utilities strive to “keep the lights on” and, in the event of an outage, restore power as quickly and safely as possible. This presentation discusses the typical causes of outages and restoration procedures.

Materials tell the story of your utility’s biggest investments. This session explores how smarter material tracking, charge-outs, and reconciliation directly affect rates and reliability—including how to reconcile a completed work order to the materials charged to the job. You will also learn about why material differences between warehouse counts and computer systems occur.

During this session, you will learn to quantify the financial impact of advanced metering, DERs, grid automation, and replacement of aging infrastructure, link infrastructure investment to long-term O&M savings projections, understand grant and incentive funding opportunities, and align capital plans with goals.

If tomorrow’s ideal employee wanted to work for your company, would you be able to sense their potential? This session helps leaders develop proven behavior-based interviewing techniques to find the best candidate for your hiring needs. We will use practical examples to learn how to get past the candidates-prepared answers and uncover a candidate’s real work attitude.

Time is your utility’s most valuable asset. In this session, you will learn how to manage internal and contract labor more effectively, explore the difference between capitalized and expensed time, and identify where small process improvements can yield major savings. The session also provides an overview of labor tasks and activities by utility role, clarifying where and how labor is recorded.

When energized conductors contact poorly conductive surfaces, they create high-impedance faults (HIFs) that are difficult to detect and problematic to clear by traditional equipment, creating a safety concern for the public. This webinar explains the characteristics of HIFs and the system conditions that can lead up to the occurrence of these faults.

This deep dive starts with the essentials of Excel's conditional formatting and then takes off quickly. You will learn to call out interesting data using colors, icons, or data bars.

During this session, you will learn to define equity targets and compare margin-setting philosophies, explore policies for capital credit retirements and member equity, model impacts of margin compression on long-term financial health, and communicate capital credit strategies to boards, members, and employees.

A designer’s goal should be to provide the most efficient, economical, and reliable power to the consumer. This webinar helps designers achieve this goal, providing guidance on how to consider the numerous configurations to combine two or three distribution transformers to supply power to a service, as well as the advantages and disadvantages of each configuration.

Not every utility handles special equipment (serialized equipment that is movable on the system) the same—and that’s okay. This session helps you determine whether special equipment should be inventoried at your utility, what that change entails, and how to manage the process if you decide to make the move.

In this two-part webinar, learn the power of Excel as a database. Topics include database terminology, outlining and doing data subtotals, and more.

During this session, you will learn to identify KPIs that bridge financial and operational performance, use benchmarking to assess productivity and cost trends, develop effective reports to share financial insights across departments, and translate financial performance into actionable insights for governance bodies.

Expanding Your Ability to Influence is made up of three two-part webinars that provide utility-specific information directed toward administrative assistants and executive secretaries who want to become more effective in managing their tasks and communicating with others.

Effective feedback—it's the “secret skill” most managers wish they could get their hands on. Too often, the manager and employee are speaking two different languages when it comes to perspectives on performance. This session will teach leaders how to have productive conversations that address the root cause of performance issues and provide feedback that creates progress.

Proper sag and tension management is critical to the safety, reliability, and longevity of overhead power lines. This webinar explores the mechanical behavior of conductors under varying environmental and loading conditions, with a focus on sag and tension calculations, design standards, and field practices.

Assemblies are the foundation of every construction project, but accuracy depends on much more than the design. This session covers the impact of stock and non-stock items on assembly units, how to maintain pick list accuracy, and how to manage design code specifications and material substitutions caused by supply chain or cost challenges.

During this session, you will learn to analyze labor cost drivers, including wages, overtime, and benefits, model long-term personnel costs, retirements, and benefit obligations, align staffing forecasts with strategic and operational goals, and communicate labor cost trends and projections to leadership and boards.

Microsoft Lists is a powerful platform within Microsoft 365 that helps teams track information, manage workflows, and stay organized with shared data. In this hands-on course, participants will learn how to create, customize, and collaborate with Lists to streamline processes such as inventory tracking, project planning, task management, event organization, and more.

In this course, you will gain an in-depth understanding of how to use Excel to perform calculations and create charts. The course covers the fundamentals and goes beyond, covering the function palette, VLOOKUP/XLOOKUP, net workdays, cell and range names, conditional formatting, Sparklines, protecting data, and saving a chart as a template.

Assemblies are the foundation of every construction project, but accuracy depends on much more than the design. This session covers the impact of stock and non-stock items on assembly units, how to maintain pick list accuracy, and how to manage design code specifications and material substitutions caused by supply chain or cost challenges.

This webinar offers a foundational overview of power supply planning for an electric utility. Power supply consists of essential principles including methodologies and techniques required to maintain a dependable, efficient, and resilient energy supply. Components of power supply systems such as load demands, reserve planning, generation options, and portfolio structuring will be presented.

During this session, you will learn to evaluate the cost structures of battery storage, microgrids, and related technologies, understand depreciation and rate recovery considerations for new tech, examine how to finance emerging tech while managing long-term risk, and consider accounting implications for pilot programs and shared investments

In today’s marketplace, managers must possess a basic working knowledge of employment and labor laws, which affect their business. The interactive workshop will cover basic federal and state laws and the issues that commonly arise under these laws.

Change is inevitable and one of the most challenging aspects of the workplace environment today. During this interactive session, participants will identify their personal readiness for change; learn principles for preparing for and dealing with the psychology of change on a team; and discover a template that guides others through change in a way that creates momentum toward success.

Microgrids are small power grids operating either within a larger power grid or independently. Microgrids are increasingly becoming advantageous to utility customers such as college campuses, industrial complexes, and military bases. This webinar provides insight into the various microgrid scenarios, development of a microgrid system, and the technologies used to integrate the microgrid system.

This two-part course is for Excel users who regularly spend too much time manipulating data into the right format before they even begin to analyze it. Get and Transform (aka Power Query) can perform repetitive data cleansing such as deleting rows and columns, merging data from various data sources, and fixing layout issues without macros or VBA.

During this session, you will learn to understand the landscape of ESG reporting without regulatory mandates, identify data sources and metrics relevant to environmental, social, and governance goals, evaluate the benefits of voluntary disclosures to members and stakeholders, and align ESG communication with cooperative/utility mission and financial stewardship.

What Every Professional Needs to Know is made up of three two-part webinars that provide utility-specific information directed toward administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others.

Due to the technological advances in the smart grid, electric utilities now possess the tools necessary to manage demand-side energy consumption. This webinar focuses on how to ensure the sustainability of demand-side management models.

During this session, you will learn to model sensitivity to power costs, load forecasts, and inflation, build rolling forecasts that integrate capital, O&M, and revenue scenarios, translate market trends into actionable budget strategies, and engage stakeholders in cross-functional planning to enhance agility.