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This three-part webinar series provides utility-specific information on how best to use artificial intelligence. It covers the fundamentals, how to go further with prompts, and how to use AI to automate your workflow.

Effective feedback—it's the “secret skill” most managers wish they could get their hands on. Too often, the manager and employee are speaking two different languages when it comes to perspectives on performance. This session will teach leaders how to have productive conversations that address the root cause of performance issues and provide feedback that creates progress.

Bring it all together. Explore how everyday decisions in the field, warehouse, and office directly affect your utility’s financial performance and ratepayer costs.

How do electric utilities determine what customers should pay for power? This webinar explores the fundamentals of cost-of-service analysis—a cornerstone of rate setting in public and not-for-profit electric utilities.

Great results from AI start with great prompts. Learn prompt structure, refinement techniques, and task-specific strategies to create effective prompts that generate more accurate, useful, and reliable AI responses.

Learn how the entire work order process connects departments, data, and dollars. Gain a high-level view of how engineering, fieldwork, materials, and accounting fit together—and how decisions in one area ripple throughout the organization.

Behind every successful electric utility is a seamless connection between the field, the office, and the data that ties it all together. This eight-part series takes a practical, whole-utility look at the work order process—from the first stake in the ground to the last entry on the balance sheet.

Discover the why behind capitalization rules and learn how to make consistent decisions that protect your utility’s integrity and rate stability. This session also explores planned versus unplanned project workflows—the differences between them, why each requires clear processes, and how having defined approaches for both creates operational and financial efficiency.

Each department plays a crucial role in the work order process, with specific steps that support the overall workflow. But when teams understand how all the pieces fit together, they can anticipate one another’s needs, reduce redundant tasks, and avoid costly rework. This session focuses on how to optimize collaboration and prevent work orders from “swimming back upstream” for corrections.

Materials tell the story of your utility’s biggest investments. This session explores how smarter material tracking, charge-outs, and reconciliation directly affect rates and reliability—including how to reconcile a completed work order to the materials charged to the job. You will also learn about why material differences between warehouse counts and computer systems occur.

The CFO & Senior Accountant Webinar Series covers various organizational accounting topics and is comprised of 12 webinars from January through December. Webinars can be taken individually or as an entire series—register for the full series to receive a discount.

Put AI to work for you by automating routine tasks and simplifying everyday processes. This hands-on webinar explores practical ways to integrate AI into your workflow so you can reduce manual work, improve efficiency, and focus on higher-value priorities.

Time is your utility’s most valuable asset. In this session, you will learn how to manage internal and contract labor more effectively, explore the difference between capitalized and expensed time, and identify where small process improvements can yield major savings. The session also provides an overview of labor tasks and activities by utility role, clarifying where and how labor is recorded.

Not every utility handles special equipment (serialized equipment that is movable on the system) the same—and that’s OK. This session helps you determine whether special equipment should be inventoried at your utility, what that change entails, and how to manage the process if you decide to make the move.

Assemblies are the foundation of every construction project, but accuracy depends on much more than the design. This session covers the impact of stock and non-stock items on assembly units, how to maintain pick list accuracy, and how to manage design code specifications and material substitutions caused by supply chain or cost challenges.

Bring it all together. Explore how everyday decisions in the field, warehouse, and office directly affect your utility’s financial performance and ratepayer costs.

This comprehensive three-day class provides technicians and engineers with the essential knowledge and practical skills needed to understand, test, and maintain power transformers in substation environments.

Perhaps you have been a victim of identity theft; if so, you understand the pain, stress, and damage it causes. Would it surprise you to learn that utilities are considered an identity theft gateway? The customer accounts your utility maintains and the information your field personnel have access to can be used by would-be thieves to steal the identities of your customers.

This series offers an introduction to how electric utilities plan, budget, and set rates. Participants will gain foundational knowledge of utility finance, cost-of service principles, and modern rate design practices that shape how electricity is priced and delivered. This series is perfect for anyone interested in learning how utilities determine electric rates and the factors that influence rate-setting decisions. Each webinar will consist of one hour of instruction, followed by a thirty-minute question and answer session.

The CFO & Senior Accountant Webinar Series covers various organizational accounting topics and is comprised of 12 webinars from January through December. Webinars can be taken individually or as an entire series—register for the full series to receive a discount.