Who Should Attend:
Employees in administrative or service-oriented roles.
Webinar Overview:
Optimizing Performance in Challenging Times and Situations is made up of three two-part webinars which provide utility-specific information directed toward administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others.
Positive Assertiveness in the Workplace, April 23 and 24, 2024
Administrative
professionals are in a position to communicate on behalf of their bosses and to
communicate information to their bosses that is necessary for good decision
making. This course will reiterate that there is a right and a wrong
way for you to state your case. The right way is in a forthright,
positively assertive manner. You will gain insight into how to avoid
pitfalls that get in the way of positive communication and how to operate with
more confidence. A section on confidently making decisions will also be
covered. The result will be enhanced communication and decision-making
skills.
Managing Time, Change, and Stress, April 25 and 30, 2024
In
today’s workplace, employees are experiencing tremendous challenges that pull
them in many directions all at once. There are tremendous changes underway in
organizational strategies and priorities. Without strategies for better
organization, dealing with constant change, and managing stressors and the
resulting stress, you cannot maintain the productivity and quality
demanded of yourself. This two-part course will focus on the important personal skills of
flexibility, self-control, self-determination, and stress mitigation. Specific
subjects covered will include analyzing how time is spent, controlling
time-wasters (such as interruptions and procrastination), and identifying major
changes and their response in the past and going forward.
Resolving Conflict in the Workplace, May 1 and 2, 2024
Collaboration
among coworkers to meet the organization’s goals has never been more
important. Organizations are expecting employees at all levels to work together--often
across functions--to solve problems and make decisions that were once the
exclusive responsibility of management. This new way of working also creates
new opportunities for conflict making. Resolving conflict is a necessary skill
for all workers. This two-part course provides you with the skills to
turn conflict into opportunities to achieve positive results. You will
explore your past experiences and habits in dealing with conflicts, learn new
ways of thinking about conflict, understand choices you have in conflict, as
well as analyzing your individual level of emotional intelligence. You will
leave with tips and techniques to keep your emotions in check, to help others
go from unreasonable to reasonable, and to have difficult but necessary
conversations.
Webinar Recordings:
Webinar recordings can be made available to registrants who are unable to attend live.
Webinar Instructor:
Debra Ballard, The Ballard Group
Webinar Schedule:
All webinars in this series will be held from 2-4 p.m. Pacific Time. Attendees will be admitted 10 minutes before the webinar begins.
How to Participate:
Instructions will be emailed to attendees within 12 hours of the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Series Fees:
Utility Member Rate: $600
Associate Member Rate: $900
Non-Member Rate: $1200
Cancellation Policies:
For webinars, virtual classes, and section meetings: cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee.
For in-person events: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee.
If canceling because the attendee is showing COVID-19 symptoms any time before the event, a full refund will be issued; if leaving during the event for COVID-19 reasons, a prorated refund will be issued.
When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact us at registration@nwppa.org or (360) 816-1457.
Continuing Hours:
This course qualifies for 12 continuing hours. Certificates will be available online upon full completion of the course.